Luk BD's Privacy Policy — Your data is completely safe with us

Luk BD (https://lukbd.bet) is a trusted online betting and gaming platform built for users in Bangladesh. Your personal privacy is our highest priority. This Privacy Policy applies to our website, mobile app, and all associated services.

When you register, log in, place a bet, or use any service on Luk BD, certain information naturally comes our way. This document explains exactly what we collect, where it's stored, how long we keep it, and who we share it with.

Luk BD's privacy policy is built in line with international data protection standards. We believe every user should have full control over their own data — and ensuring that is our commitment.

Luk BD collects two types of information to deliver its services — information you provide directly, and technical information collected automatically.

We only collect information that is genuinely necessary to operate our services safely and effectively. No excess or unnecessary personal data is collected.

Luk BD collects information through various methods. In each case, your consent is obtained or you are clearly informed before any data is collected.

• Registration Form: When creating an account, you directly provide your name, phone number, email address, and date of birth.
• KYC Verification: You may be asked to upload a photo of your National ID or passport for account verification.
• Transaction Processing: Payment-related information is automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Browser and device information is automatically collected when you visit the website.
• Support Contact: Information provided during live chat or email correspondence is stored on record.
• Mobile App: When using the Luk BD app, device ID and app usage data may be collected.

Luk BD uses your data only for specific, legitimate purposes. No information is used beyond its original intended purpose.

• Account Management: To handle registration, login, password resets, and account security.
• Service Delivery: To operate betting, gaming, lottery, and other gaming services smoothly.
• Payment Processing: To verify your identity and confirm transactions during deposits and withdrawals.
• Fraud prevention: To detect suspicious activity and protect the platform and other users.
• Customer Service: To resolve your issues quickly and effectively.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences — you can unsubscribe at any time.
• Legal obligations: To comply with regulatory directives or cooperate with legal proceedings.
• Service improvement: To analyze user experience and improve the platform.

Luk BD never sells your personal data or shares it with third parties for commercial purposes. However, limited data sharing may be required in certain specific circumstances.

• Payment Processors: To verify and process transactions with bKash, Nagad, Rocket, or your bank.
• KYC Verification Services: Documents may be shared with accredited verification bodies to confirm your identity.
• Law enforcement agencies: Certain information may be required to be disclosed under a court order or legal obligation.
• Technology Service Providers: The servers and cloud service providers used to operate the platform operate under strict confidentiality agreements.

When sharing data with third parties is necessary, we ensure those parties follow privacy protection standards equal to or higher than our own.

Cookies and similar technologies are used on the Luk BD website and app. These are necessary to enhance your browsing experience and keep the platform running smoothly.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working properly.

Luk BD does not retain data beyond what is necessary. A defined retention period is set for each category of data.

• Account Information: Retained for the duration of account activity and for a minimum of 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years following verification.
• Support Contact: Retained for up to 2 years after resolution.
• Log Files: Retained for up to 90 days for cybersecurity purposes.

Every Luk BD user holds certain important rights over their personal data. We fully respect and uphold those rights.

• Right to access: To find out what information we hold about you, submit a request — we'll provide a full response within 30 days.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: Under certain conditions, you may request the deletion of your data — however, information retained under legal obligations may not be eligible for removal.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict how we use your data.
• Data Portability: You can request a copy of your data in a readable, portable format.
• Right to Object: You may opt out of your data being used for marketing purposes.

To exercise any of these rights, contact us at our support email. We will respond to your request within 30 business days.

Luk BD follows the highest industry standards to protect your data. We regularly review and strengthen our security measures.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data encryption: Stored sensitive data — particularly financial and identity information — is kept in encrypted form.
• Two-Factor Authentication: OTP verification at login provides an additional layer of account security.
• Access control: Only authorized personnel can access specific data — every access is logged and recorded.
• Security Audits: Regular third-party security audits are conducted to identify potential vulnerabilities.
• Firewall & DDoS Protection: Advanced server-level firewalls and intrusion prevention systems are actively in place.
• Backup System: Your data is backed up across multiple secure servers to prevent any loss in the event of a technical issue.

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us directly. Our dedicated privacy team will review your request promptly.

• Email: support@lukbd.bet — for privacy-related requests, please use "Privacy Request" as the email subject.
• Response time: 7 business days for standard requests, up to 30 business days for complex ones.
• Policy Updates: If any significant changes are made to this Privacy Policy, you will be notified in advance via your registered email.
• Policy effective date: Each update will be reflected in the "Last Updated" date at the top of the page.

We believe transparency is the foundation of trust. By choosing Luk BD, you've chosen a platform where your data is genuinely safe.